Terms & Conditions – ESSPOL

Welcome to ESSPOL. By accessing, browsing, or using our website, products, services, or content, you agree to comply with and be bound by these Terms & Conditions.

Please read these Terms carefully before using the website or placing an order.

By using ESSPOL, you agree to our:

  • Terms & Conditions
  • Privacy Policy
  • Shipping Policy
  • Return, Refund & Exchange Policy

If you do not agree with any part of these terms, please discontinue use of the website.

About ESSPOL

ESSPOL is a premium jewellery brand offering high-quality 925 sterling silver jewellery including:

  • Rings
  • Earrings
  • Chains
  • Bracelets
  • Pendants
  • Couple Jewellery
  • Gift Collections
  • Daily Wear Jewellery

Contact Information

🌐 Website: ESSPOL
📧 Email: [email protected]
📞 Phone: +91 9958979755
📍 Location: Gurgaon

Website Usage

By using this website, you agree:

  • To use the website only for lawful purposes
  • Not to misuse, damage, hack, or interfere with website functionality
  • Not to attempt unauthorized access to servers, accounts, or customer data
  • Not to reproduce, copy, distribute, or commercially exploit website content without written permission
  • Not to engage in fraudulent, abusive, or harmful activity

ESSPOL reserves the right to restrict or terminate access to users violating these conditions.

Product Information & Jewellery Disclaimer

We strive to provide accurate product descriptions, pricing, specifications, and images.

However:

  • Slight variations in colour, finish, texture, or stone appearance may occur due to photography, lighting, screen settings, or handcrafted detailing.
  • Product dimensions and weights may have minor tolerances.
  • Silver jewellery may naturally oxidize or tarnish over time depending on usage, storage conditions, humidity, chemicals, perfumes, sweat, or environmental exposure.

Such natural characteristics do not qualify as manufacturing defects.

Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless otherwise stated.
  • ESSPOL reserves the right to update pricing, discounts, offers, or product availability without prior notice.
  • Orders are confirmed only after successful payment authorization and verification.
  • ESSPOL reserves the right to cancel suspicious, high-risk, or fraudulent transactions.

Payment Methods

We may accept:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • COD (where applicable)

Additional COD or convenience charges may apply.

Order Acceptance & Cancellation

ESSPOL reserves the right to accept, reject, hold, or cancel orders under circumstances including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Payment authorization failure
  • Suspected fraudulent activity
  • Incomplete customer details
  • Logistics limitations

Customers may request cancellation before shipment processing begins.

Customized or personalized jewellery orders generally cannot be cancelled once production starts.

Shipping & Delivery

Shipping timelines, delivery estimates, and shipping conditions are governed by our Shipping Policy.

Please note:

  • Delivery estimates are approximate and not guaranteed.
  • ESSPOL is not responsible for courier delays caused by weather, operational disruptions, public holidays, remote locations, or third-party logistics issues.
  • Customers are responsible for providing accurate shipping information.

Incorrect addresses may result in failed deliveries or additional re-shipping charges.

Returns, Refunds & Exchanges

All return, refund, replacement, and exchange requests are governed by the ESSPOL Return, Refund & Exchange Policy.

Please note:

  • Used or damaged products may not qualify for return.
  • Customized products are generally non-returnable.
  • Refund timelines vary depending on payment method and banking systems.

ESSPOL reserves the right to approve or reject requests after inspection and verification.

Intellectual Property Rights

All content on this website including:

  • Logos
  • Brand names
  • Jewellery designs
  • Product photos
  • Graphics
  • Text
  • Videos
  • Website design
  • Marketing materials

are the intellectual property of ESSPOL unless otherwise stated.

Unauthorized reproduction, resale, copying, distribution, or commercial usage is strictly prohibited.

Legal action may be taken against intellectual property violations.

User Accounts & Security

Customers are responsible for maintaining the confidentiality of their:

  • Account credentials
  • Passwords
  • OTPs
  • Login information

Users are responsible for all activities conducted under their account.

ESSPOL reserves the right to suspend or terminate accounts suspected of fraudulent, abusive, or suspicious activity.

Third-Party Services

ESSPOL may use third-party providers including:

  • Payment gateways
  • Courier services
  • Analytics tools
  • Marketing platforms
  • Social media integrations

ESSPOL is not directly responsible for interruptions, delays, errors, or issues caused by third-party services.

Limitation of Liability

To the maximum extent permitted by law, ESSPOL shall not be liable for:

  • Indirect or consequential damages
  • Delivery delays
  • Website interruptions
  • Payment gateway issues
  • Technical errors
  • Loss caused by unauthorized account access
  • Third-party courier issues
  • Natural wear, tarnishing, or oxidation of silver jewellery

Customer usage and maintenance of jewellery remain the customer’s responsibility after successful delivery.

Privacy

Customer data collection, storage, and handling practices are governed by the ESSPOL Privacy Policy.

By using the website, you consent to the collection and use of information as described in the Privacy Policy.

Changes to Terms & Conditions

ESSPOL reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Haryana, India.

Contact Information

For any questions regarding these Terms & Conditions, customers may contact:

ESSPOL Customer Support

📧 Email: [email protected]
📞 Phone: +91 9958979755
📍 Location: Gurgaon

Why Shop with ESSPOL?

  • Premium 925 Sterling Silver Jewellery
  • Elegant & Secure Packaging
  • Trusted Quality Assurance
  • Secure Payments
  • Pan India Shipping
  • Dedicated Customer Support

Frequently Asked Questions

Can ESSPOL cancel an order?

Yes. ESSPOL reserves the right to cancel orders involving payment issues, stock unavailability, pricing errors, or suspected fraudulent activity.

Are product images exact representations?

Product images are for representation purposes. Slight variations may occur due to lighting, screen settings, and handcrafted finishing.

Can product prices change without notice?

Yes. Prices, offers, and availability may change without prior notice.

Does silver jewellery tarnish naturally?

Yes. Sterling silver may naturally oxidize or tarnish over time depending on usage and environmental conditions.

Which law governs ESSPOL policies?

All ESSPOL policies are governed by the applicable laws of India.

How can I contact ESSPOL support?

Customers may contact ESSPOL through email or phone for assistance regarding products, orders, shipping, returns, or policies.