At ESSPOL, we are committed to delivering premium 925 sterling silver jewellery safely, securely, and efficiently across India and selected international locations. Every order is carefully packed to ensure your jewellery reaches you in perfect condition.

Order Processing Time

All orders placed on ESSPOL are processed within 1–3 business days after successful payment confirmation.

Please note:

• Orders placed on weekends or public holidays will be processed on the next working day.
• During festive seasons, sales, or high-demand periods, processing and delivery timelines may be slightly extended.
• Personalised, customised, or made-to-order jewellery may require additional processing time.

Processing Guidelines

• Standard Processing Time: 1–3 Business Days
• Personalised Jewellery: Additional processing time may apply
• Orders are processed only after successful payment verification

Shipping Coverage

ESSPOL currently ships across India and selected international locations through trusted courier and logistics partners.

We Offer:

• Pan India Shipping
• Delivery to most serviceable PIN codes
• International shipping on selected orders and countries

Please note that delivery timelines for remote or non-serviceable locations may be longer than standard estimates.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment confirmation.

Shipping Information

• Free shipping may be available on eligible prepaid orders or promotional offers.
• COD charges may apply on Cash on Delivery orders.
• International shipping charges, customs duties, or taxes (if applicable) are to be borne by the customer unless otherwise specified.

Estimated Delivery Time

Delivery timelines may vary depending on location, courier availability, weather conditions, operational delays, and public holidays.

Please note that these are estimated timelines and not guaranteed delivery dates.

Order Tracking

Once your order is shipped, you will receive shipment confirmation and tracking details via:

• Email
• SMS
• WhatsApp (where applicable)

Tracking updates may take some time to reflect after pickup by the courier partner.

For tracking assistance, customers may contact ESSPOL support.

Delivery Attempts

Courier partners may attempt delivery multiple times depending on their service policies.

To avoid delays:

• Please provide accurate shipping details and contact information.
• Ensure someone is available to receive the package.

Incorrect addresses, unreachable phone numbers, or repeated failed delivery attempts may result in the package being returned to our warehouse.

Re-Dispatch & Failed Deliveries

If an order is returned due to:

• Incorrect shipping address
• Customer unavailable
• Refusal to accept delivery
• Failed delivery attempts

additional re-dispatch charges may apply.

For COD orders returned due to failed delivery, ESSPOL reserves the right to require prepaid payment before re-shipping the order.

Damaged, Tampered, or Missing Packages

If your package appears tampered, damaged, or if any item is missing, please contact ESSPOL support within 24–48 hours of delivery.

Important:

• A complete 360° unboxing video is strongly recommended for claim verification.
• Please retain all original packaging materials until the issue is resolved.
• ESSPOL may request photos/videos for investigation purposes.

Claims without sufficient proof may not be eligible for resolution.

Delivery Delays

While we strive for timely delivery, delays may occasionally occur due to:

• Weather disruptions
• Courier operational issues
• Public holidays
• High order volumes
• Remote delivery locations
• Unexpected logistics interruptions

We appreciate your patience and understanding in such situations.

International Shipping

For international orders:

• Delivery timelines may vary by destination country.
• Customs duties, import taxes, and local handling charges (if applicable) are the responsibility of the customer.
• ESSPOL is not responsible for delays caused by customs clearance procedures.

Need Help?

For shipping assistance, delivery support, or order-related queries, please contact us:

ESSPOL Support

📧 Email: [email protected]
📞 Phone: +91 9958979755
📍 Location: Gurgaon

Why Shop with ESSPOL?

• Premium 925 Sterling Silver Jewellery
• Elegant & Secure Packaging
• Trusted Quality Assurance
• Secure Payment Options
• Pan India & International Shipping
• Dedicated Customer Support