International Shipping Policy – ESSPOL

At ESSPOL, we proudly offer international shipping for our premium 925 sterling silver jewellery collections. We aim to deliver your orders safely, securely, and efficiently across multiple countries worldwide.

Please read this International Shipping Policy carefully before placing an international order.

International Shipping Availability

ESSPOL ships to selected international destinations across:

• United States
• United Kingdom
• Canada
• Australia
• Singapore
• United Arab Emirates (UAE)
• Europe
• Asia
• Other supported countries

Shipping availability may vary depending on the destination country and courier service coverage.

For shipping availability inquiries, customers may contact ESSPOL support before placing an order.

International Shipping Charges

ESSPOL offers international shipping at a flat shipping fee of ₹1,199 per order.

Important Notes:

• Shipping fees are non-refundable once the order has been shipped.
• Additional remote area charges may apply for certain locations.
• Shipping charges are displayed during checkout before payment confirmation.

Order Processing & Handling Time

International orders are usually processed within 2–5 business days after successful payment confirmation.

Please note:

• Personalized, customized, or made-to-order jewellery may require additional processing time.
• During festive seasons, sale periods, or high-demand situations, processing timelines may be extended.
• Customers will be notified in case of significant delays.

Estimated Delivery Timeline

Delivery timelines are estimates and may vary depending on customs clearance, courier operations, and destination country regulations.

Customs Duties, Taxes & Import Charges

International orders may be subject to:

• Customs duties
• Import taxes
• VAT/GST
• Handling charges
• Local government fees

Important:

• These charges are generally the responsibility of the customer unless otherwise specified.
• Customs policies vary by country and are beyond ESSPOL’s control.
• Delays caused by customs clearance are not the responsibility of ESSPOL.

If additional charges are requested during delivery, customers may contact ESSPOL support for assistance.

Accepted Payment Methods

For international orders, ESSPOL currently accepts:

• Credit Cards
• Debit Cards
• UPI (where applicable)
• PayPal
• Secure International Payment Gateways

All payments are processed securely through trusted payment providers.

Order Cancellation Policy

International orders generally cannot be cancelled once placed and confirmed.

However:

• Cancellation requests before shipment may be considered at ESSPOL’s sole discretion.
• Customized or personalized jewellery orders cannot usually be cancelled once production begins.

If approved, refunds will be processed according to the original payment method timelines.

International Return & Refund Policy

Customers may request returns for eligible products within 7 days of delivery, subject to approval.

Return Conditions

Returned products must be:

• Unused and unworn
• In original packaging
• Returned with invoice, certificates, tags, and accessories

Non-Returnable Items

The following items are generally not eligible for return:

• Personalized jewellery
• Customized products
• Earrings (for hygiene reasons)
• Clearance sale items
• Damaged or used products

Return Shipping for International Orders

For approved international returns:

• Customers are responsible for return shipping costs unless the issue occurred due to ESSPOL error.
• ESSPOL is not responsible for lost or damaged return shipments sent without tracking.

Customers are advised to use reliable courier services with tracking and insurance.

Refund Processing

Once the returned product is received and passes quality inspection:

• Approved refunds will be processed within 7–15 business days
• Refunds are processed to the original payment method where applicable

Please note:

• Original shipping fees, customs duties, taxes, and payment gateway charges may be non-refundable.
• Currency conversion differences and bank charges may affect final refund values.

Damaged, Missing, or Incorrect Orders

If your international package:

• Arrives damaged
• Contains incorrect items
• Appears tampered
• Has missing products

please contact ESSPOL support within 48 hours of delivery.

Required Proof

• Complete 360° unboxing video
• Product photos
• Package images
• Order details

Claims without sufficient evidence may not qualify for refund or replacement.

Delivery Delays

International deliveries may occasionally be delayed due to:

• Customs inspections
• Airline cargo delays
• International courier disruptions
• Public holidays
• Weather conditions
• High shipment volumes

ESSPOL appreciates your patience and understanding in such situations.

Contact ESSPOL International Support

For international shipping assistance, please contact:

ESSPOL Customer Support

🌐 Website: ESSPOL
📧 Email: [email protected]
📞 Phone: +91 9958979755
📍 Location: Gurgaon

Why Shop Internationally with ESSPOL?

• Premium 925 Sterling Silver Jewellery
• Secure International Payments
• Worldwide Shipping Support
• Elegant & Safe Packaging
• Trusted Customer Assistance
• Carefully Crafted Jewellery Collections

Frequently Asked Questions

What is the international shipping fee?

ESSPOL charges a flat international shipping fee of ₹1,199 per order.

How long does international delivery take?

International delivery timelines usually range between 7–21 business days depending on the destination country.

Are customs duties included?

Customs duties and taxes may vary by country and are generally payable by the customer unless otherwise specified.

Can I cancel my international order?

International orders usually cannot be cancelled once confirmed. Cancellation requests may be considered before shipment at ESSPOL’s discretion.

Can I return international orders?

Eligible unused products may be returned within 7 days of delivery subject to ESSPOL approval and policy conditions.

Which payment methods are accepted?

ESSPOL accepts Credit Cards, Debit Cards, PayPal, and selected international payment options.