Return, Refund & Exchange Policy – ESSPOL

At ESSPOL, we are committed to delivering premium-quality 925 sterling silver jewellery with secure packaging and trusted customer service. Customer satisfaction is important to us, and we strive to resolve genuine concerns quickly and fairly.

Please read this policy carefully before placing an order on ESSPOL.

Return Eligibility

Returns, replacements, or exchanges may be accepted only under the following conditions:

• Product received is damaged during transit
• Wrong product delivered
• Product has a manufacturing defect
• Return request is raised within the eligible reporting timeline
• Product is unused, unworn, and returned in original packaging with tags, certificates, and accessories intact

All return requests are subject to verification and approval by ESSPOL.

Products Not Eligible for Return

The following items are generally not eligible for return, refund, or exchange:

• Used or worn jewellery
• Customized or personalised jewellery
• Earrings (for hygiene reasons)
• Products damaged due to misuse, mishandling, or improper storage
• Products without original packaging or authenticity materials
• Clearance sale or final sale items
• Gift cards, promotional items, or free gifts

ESSPOL reserves the right to refuse returns that do not meet the above conditions.

Return Request Timeline

Customers must contact ESSPOL support within the timelines mentioned below:

Requests raised after the eligible timeline may not be accepted.

Mandatory Unboxing Proof

For damaged, missing, tampered, or incorrect product claims:

• A complete 360° unboxing video is strongly recommended.
• Clear package and product images may also be required.

Claims without sufficient proof may not qualify for replacement or refund approval.

How to Request a Return

To initiate a return or exchange request:

1. Contact ESSPOL customer support
2. Share your order number and issue details
3. Provide photos/videos if requested
4. Wait for approval and return instructions
5. Ship the product if required

Unauthorized returns without prior approval may not be accepted.

Refund Policy

Once the returned product is received and inspected, ESSPOL will review the request and notify the customer regarding approval status.

If approved:

• Refunds will be processed to the original payment method where applicable
  OR
• Issued as store credit/wallet balance in certain cases

Please note:

• Shipping charges, COD fees, gift wrapping charges, and convenience fees are generally non-refundable unless the error occurred from ESSPOL’s side.
• Refund timelines may vary depending on banks and payment providers.

Refund Processing Time

Order Cancellation Policy

Orders may be cancelled only before shipment processing begins.

Please note:

• Orders already shipped cannot usually be cancelled.
• Personalized or custom jewellery orders cannot be cancelled once production has started.
• Partial COD advance payments are non-refundable.

Exchange Policy

Exchange availability depends on:

• Product condition
• Stock availability
• Design availability
• Verification approval

Selected products may support:

• Ring size exchange
• Product replacement
• Exchange for manufacturing defects

Replacement or exchange products are dispatched only after inspection approval.

Re-Dispatch & Failed Deliveries

If an order is returned due to:

• Incorrect address
• Customer unavailable
• Failed delivery attempts
• Refusal to accept delivery

additional shipping or re-dispatch charges may apply.

ESSPOL reserves the right to require prepaid payment before re-shipping returned COD orders.

Return Shipping

If the return request is approved:

• ESSPOL may arrange reverse pickup where serviceable.
• In non-serviceable locations, customers may be requested to self-ship the product using a reliable courier service.

Customers are advised to:

• Securely pack products during return shipment
• Retain courier receipts until confirmation

ESSPOL is not responsible for damage caused during unauthorized or improper return shipping.

Missing, Tampered, or Lost Shipments

If your package:

• Appears tampered
• Arrives empty
• Contains missing items
• Is lost in transit

please contact ESSPOL support immediately.

Resolution may depend on:

• Courier investigation
• Shipment verification
• Supporting evidence provided by the customer

ESSPOL reserves the right to make the final decision after investigation.

Need Help?

For returns, refunds, exchanges, cancellations, or order assistance, please contact:

ESSPOL Customer Support

📧 Email: [email protected]
📞 Phone: +91 9958979755
📍 Location: Gurgaon

Why Shop with ESSPOL?

• Premium 925 Sterling Silver Jewellery
• Elegant & Secure Packaging
• Trusted Quality Assurance
• Secure Payments
• Pan India Shipping
• Dedicated Customer Support

Frequently Asked Questions

Can I return used jewellery?

No. Used or worn jewellery products are generally not eligible for return or exchange.

How long does refund processing take?

Refund timelines usually range between 3–10 business days depending on payment method and bank processing.

Can I exchange ring sizes?

Selected ring designs may support size exchange subject to stock availability and product condition.

Are shipping charges refundable?

Shipping and COD charges are generally non-refundable unless the issue occurred due to an ESSPOL error.

How do I contact ESSPOL support?

You can contact ESSPOL customer support through email or phone for assistance related to orders, returns, exchanges, and refunds.